LAS VEGAS, Feb. 20, 2012 /PRNewswire/ --?PINK ELEPHANT -- Biomni, the pioneer of User-Centric Enterprise Service Catalog and Request Fulfillment solutions, today announced their free, entry-level edition of Front Office Essentials is available in the United States. Biomni's iTunes-like approach to the presentation of IT Service Catalogs provides business users with a single point of contact for viewing and requesting new IT services. Biomni Front Office Essentials allows IT Departments to easily define, manage and publish their service offerings, deliver tangible cost savings, improve business operations and increase customer satisfaction.
"A well-run Information Technology Department is a tremendous asset to any global enterprise, especially when it eliminates paperwork, streamlines shopping and ordering, and delivers great customer service," said Angus Gregory, Chief Executive Officer, Biomni. "In-house business customers expect an Amazon or iTunes-like experience. Biomni Front Office Essentials quickly helps IT departments establish a strong foundation for a customer-centric IT Service Catalog and Request Fulfillment solution with zero up-front investment and limitless potential for future expansion."
Front Office Essentials is Biomni's stand-alone, flexible, intuitive and free solution that allows IT departments to clearly define and publish the services that they offer to the business as a customer-focused IT Service Catalog.
Gregory added, "The industry is changing on a fundamental level and there is more need than ever before for Front Office Essential. We are launching in the U.S. in direct response to the market. Biomni is educating the market, eliminating confusion and bringing a level of maturity to ITSM."
"Biomni Front Office Essentials has helped us gain a competitive advantage by increasing efficiencies, and decreasing costs," said Adrian Hodder, Managed Services Operations Director, Computacenter. "As a service provider to our company, Biomni has simplified day-to-day business interactions between our IT Department and other teams, delivered great customer service, and streamlined the procurement process for new IT goods and services with our vendors."
How it works: Facts about Front Office Essentials
Biomni Front Office Essentials is a cost-effective, powerful, easy to configure, and dedicated Front Office solution for IT Departments. Front Office Essentials displays a catalog of standard IT services ? from devices to cloud provisioning ? and defines these services in a language that customers can easily understand.
Biomni is platform agnostic and its point-and-click configuration is optimized for the way services are requested, approved and fulfilled, with maximum automation and minimal human involvement.? IT teams do more with less with an actionable service catalog that automates repetitive and often mundane tasks.?? Automated request fulfillment frees valuable IT resources and improves IT service quality, which ensures consistency and transparency.
IT Departments choose Front Office Essentials when starting Services Catalog projects to define, manage and publish service offerings to the business. ?Some IT organizations deploy Front Office Essentials as a way to automate existing services definitions from spreadsheets, documents or custom web pages to the next level.
Availability: Front Office Essentials is available either via SaaS or hosted on premise at no cost, without the need to purchase a license or ongoing support.??Register for a free copy of Essentials here.? http://www.biomni.com/essentials_reg/
About Biomni
Biomni is an international pioneer of Service Catalog and Request Fulfillment solutions. With Biomni in play, IT departments transform into the agile business partner that the overall business demands. Biomni is ideal for the business customer who expects a self-service shopping experience with excellent customer service from IT.? Biomni helps IT departments deliver and support an ever-increasing range of physical devices, software and virtual infrastructures. Well over 1.4 million users are in production worldwide at leading global service providers and in corporate enterprises. Biomni is a proud member of VMware's Tap Alliance Program, an Amazon Web Services (AWS) Solutions Provider, a certified Microsoft ISV, and an accredited Symantec? Developer Partner. ?www.biomni.com??
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SOURCE Biomni
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